FAQ's

What areas do you offer Mobile Beauty Treatments

I offer treatments in at the following locations in Kent: Aylesford Gillingham Rochester West Malling Kings Hill Maidstone Beasted
Do I need to provide anything for my treatment?

We will bring everything we need with us, but for some treatments accessibility to hot water, power points will be very helpful. For Covid reason we suggest to provide your personal towels. If you would like to increase the ambience, feel free to warm the room, light a scented candle, and adjust the lighting to help you relax into your treatments.
How often should I have a treatment?

You are more than welcome to have treatments as frequently or as little as you feel is right for you. However, some of our treatments can require regular upkeep to maintain the desired effects. Such as: Eyelash/brow tint every 4-6 Weeks Facials, every 4 weeks Manicure/Pedicure every 4 weeks Waxing, every 4-6 weeks (depending on the speed of your hair growth) Massage every 2-4 weeks (depending on individual lifestyle)
How much room will I need to have one of your treatments at my home?

A Reasonable amount of space to accommodate the treatment couch which is 6” by 3” as many treatments do require this to be used.
How long does my hair need to be before it can be waxed?

Hairs need to be about a quarter of an inch or 6mm long (as long as a grain of rice), normally we recommend that at least 2 weeks growth is needed for the wax to be able to grip the hair. Make a booking enquiry
How soon in advance do I need to contact you to book and appointment?

Appointments are booked on a first come first served basis, so it is always best to book as far in advance as possible to make sure your date is available. I sometimes have cancellations or late availability so feel free to contact me to check availability.
Do I need a patch test before any tinting treatments?

Yes. A small area of the skin (normally behind the ear or inside of your elbow, will have a small amount of the chosen tint applied to see if any irritation takes place at least 24 hours before any treatment is carried out on the eye area. Due to our own insurance requirements the patch test must have been carried out by us. Please be advised that we are more than happy to patch test a small area of your skin during any visit, if you think that you may be interested in a tinting treatment in the future. Your test will be kept on our file as a record this has been carried out.
How soon in advance do I need to contact you to book and appointment?

Appointments are booked on a first come first served basis, so it is always best to book as far in advance as possible to make sure your date is available. I sometimes have cancellations or late availability so feel free to contact me to check availability.
How do I pay?

Bank transfer is preferable. Cash can be accepted but this must be for the exact amount as no change is carried.
What are your opening hours?

Monday to Friday from 9am to last appointment at 4.30pm, weekends subject to availability. Please call me on 07447 030585 to request a time that suits you best (depending on the area).

How can I redeem a promo code?
Simply add your promo code into the relevant field at checkout and the price of your booking will update automatically.

My promo code isn’t working, what shall I do?
Kindly Contact me on 07447030585 or via email pltherapyandbeauty@gmail.com

Do I need to tip the beauty therapist?
Whether you tip or not is completely up to you, but of course it’s always appreciated! If you wish to tip your therapist you can do so in cash after your treatment

Cancellation and Termination.
In the event of the Provider cancelling the Appointment the Appointment Fee will be refundable. Furthermore, you agree that if a Provider wishes to cancel an appointment they may do so through calling on 07447030585 or email pltherapyandbeauty@gmail.com. The Appointment Fee will be refunded to you via your original method of payment as follows:

100% of the Appointment fee will be refunded if you cancel an Appointment twenty-four or more hours prior to the start time of the appointment.
If you cancel with less than twenty-four hours notice or fail to attend the appointment you will be charged in full, as if you had attended.
If you make a last minute bookings (i.e. with less than 12 hours between the time of booking and appointment start time) you will have 30 minutes to amend the booking free of charge and after that usual cancellation terms apply.

FAQ's

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100% of the Appointment fee will be refunded if you cancel an Appointment twenty-four or more hours prior to the start time of the appointment.

If you cancel with less than twenty-four hours notice or fail to attend the appointment you will be charged in full, as if you had attended.

If you make a last minute bookings (i.e. with less than 12 hours between the time of booking and appointment start time) you will have 30 minutes to amend the booking free of charge and after that usual cancellation terms apply.